Intake Counselor
Single Full-Time Position
Job Purpose:
Facilitate the transport and intake processes for strays, owner surrenders, transfers and owner requested euthanasia; coordinate lost and found processes.
Qualifications:
Education:
- High school diploma or GED certificate.
- Proficient in spelling, arithmetic.
Licensure or Certification:
- Valid Florida driver’s license with acceptable driving record
Experience:
- One to two years of part-time or full-time general work experience preferred.
- Work experience in a shelter or similar facility preferred.
- Six months animal handling experience preferred.
Licensure or Certification:
- Valid Florida driver’s license with acceptable driving record.
Essential Functions:
- Facilitate the Intake process for all Strays, Owner Surrenders, Transfers and Owner Requested Euthanasia intakes.
- Drive company vehicle to retrieve sick or injured animals.
- Assist customers with lost and found reports, offering advice on finding a lost animal, referring as needed to county resources.
- Complete Return to Owner (RTO) paperwork when an injured stray has been brought to the shelter, per the SOP.
- Educate and assist the public in regards to the importance of proper pet identification.
- Assist in the transport of animals from approved Placement Partners.
- Maintain vehicle and equipment in good mechanical, sanitary and safe conditions.
- Collect detailed behavioral and background information from customers relinquishing animals, in accordance with established Standard Operating Procedures and laws.
- Prepare reports and receipts per Standard Operating Procedures (SOPs)
- Work hand in hand with Medical and Behavior to determine appropriate outcomes for animals being brought into the shelter.
- Offer advice and counseling to pet owners who are considering animal relinquishment, and offer alternatives where appropriate.
- Dispatch humane investigations calls in accordance with established protocols.
- Answer phone calls promptly and courteously, following established customer service scripts.
- Provide friendly, responsive and personalized customer service.
- Keep accurate and updated records and enter data as required into appropriate shelter software.
- Maintain a clean and safe work environment.
- Participate in required meetings and trainings.
- Professionally represent SPCA Tampa Bay at all times.
Demonstrated Competencies:
- Ability to successfully handle both routine and difficult public contacts, with strong conflict resolution skills in a high stress environment.
- Ability to operate computer, printer, copier, telephone, fax machine and smartphone.
- Ability to show compassion for animals and their owners.
- Ability to work collaboratively with other staff.