Intake Counselor

Single Full-Time Position

Job Purpose:

Facilitate the transport and intake processes for strays, owner surrenders, transfers and owner requested euthanasia; coordinate lost and found processes.



  • High school diploma or GED certificate.
  • Proficient in spelling, arithmetic.

Licensure or Certification:

  • Valid Florida driver’s license with acceptable driving record


  • One to two years of part-time or full-time general work experience preferred.
  • Work experience in a shelter or similar facility preferred.
  • Six months animal handling experience preferred.

Licensure or Certification:

  • Valid Florida driver’s license with acceptable driving record.


Submit Your Resume

Essential Functions:

  • Facilitate the Intake process for all Strays, Owner Surrenders, Transfers and Owner Requested Euthanasia intakes.
  • Drive company vehicle to retrieve sick or injured animals.
  • Assist customers with lost and found reports, offering advice on finding a lost animal, referring as needed to county resources.
  • Complete Return to Owner (RTO) paperwork when an injured stray has been brought to the shelter, per the SOP.
  • Educate and assist the public in regards to the importance of proper pet identification.
  • Assist in the transport of animals from approved Placement Partners.
  • Maintain vehicle and equipment in good mechanical, sanitary and safe conditions.
  • Collect detailed behavioral and background information from customers relinquishing animals, in accordance with established Standard Operating Procedures and laws.
  • Prepare reports and receipts per Standard Operating Procedures (SOPs)
  • Work hand in hand with Medical and Behavior to determine appropriate outcomes for animals being brought into the shelter.
  • Offer advice and counseling to pet owners who are considering animal relinquishment, and offer alternatives where appropriate.
  • Dispatch humane investigations calls in accordance with established protocols.
  • Answer phone calls promptly and courteously, following established customer service scripts.
  • Provide friendly, responsive and personalized customer service.
  • Keep accurate and updated records and enter data as required into appropriate shelter software.
  • Maintain a clean and safe work environment.
  • Participate in required meetings and trainings.
  • Professionally represent SPCA Tampa Bay at all times.

Demonstrated Competencies:

  • Ability to successfully handle both routine and difficult public contacts, with strong conflict resolution skills in a high stress environment.
  • Ability to operate computer, printer, copier, telephone, fax machine and smartphone.
  • Ability to show compassion for animals and their owners.
  • Ability to work collaboratively with other staff.