Thank you for calling SPCA Tampa Bay to support our Day of Giving Telethon! My name is _________
If the caller is calling about shelter programs (adoptions, intake, etc.) either have them call the main number: 727-586-3591 or transfer them to x121 (Anita)
If the caller wants to discuss our services, programs, or has a concern, please say, “We’re reserving this number for our Day of Giving calls. If you would like to speak to a manager, I can take your name and number and have someone call you back.”
- If they want a call back, take their contact information thank them for calling.
- If they refuse either and try to waste your time, politely disconnect.
Phone Donation Acceptance Script
- May I have your first and last name and phone number with area code in case we get disconnected? (Repeat back the phone number.)
- What radio station or television channel did you hear or see our ad?
- Would you consider making a monthly donation that will help animals all year round?
- (If not) Okay. What would you like your one-time donation to be today?
- (If yes) “Great! What amount would you like to give monthly?
- If donor is making a monthly gift, check the box next to ‘Yes, I want to become a Humanimality Hero by making this a monthly gift.
- In the Gift Notes, enter details if the donor is making a gift for a specific reason (ie. in honor or in memory of a loved one).
- What is your billing address please? (Repeat entire address back )
- May I have your email address for your donation receipt? (Repeat it back – clarify spelling. If no email is shared, please enter placeholder email address with the following naming convention [firstname]+[lastname]+spca@email.com. Receipt will also be snail mailed.)
- I have you down for a $X monthly/one time donation. Would you like to use a credit card or bank account to make that gift?
- Would you like to cover the credit card processing fee of $X? (transaction fees will display under credit card entry – the donors entire gift, including covering transaction fees, is tax deductible.)
- Optional: Would you like to receive our weekly email newsletter?
PRESS SUBMIT – Make sure donation goes through!
- Thank you so much for your $X donation on Day of Giving to support homeless animals in our community